Shipping policy
Order Processing
All Matchday Society products are made to order.
Please allow 2–5 business days for your order to be processed before it is shipped. During busy periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times after dispatch are:
- Australia: 3–8 business days
- New Zealand: 5–12 business days
- United Kingdom: 4–8 business days
- Europe: 5–10 business days
- United States & Canada: 4–10 business days
- Rest of the World: 7–20 business days
Please note that these are estimates only and are not guaranteed.
Shipping Costs
We offer free worldwide shipping on all orders
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Customs & Import Duties
International orders may be subject to customs duties, taxes or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Delays
While we aim to deliver orders within the estimated timeframe, delays caused by shipping carriers, customs, severe weather or other circumstances beyond our control may occur.
Lost or Damaged Parcels
If your parcel appears to be lost or arrives damaged, please contact us within 30 days of the estimated delivery date.
Email: enquiries.matchdaysociety@gmail.com
Please include your order number and any relevant photographs if the parcel or product has arrived damaged.
Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information is accurate before placing an order.
If an incorrect address is provided, we cannot guarantee that the order can be changed once production has begun. Additional shipping costs may apply if the order needs to be resent.
Contact Us
If you have any questions about shipping or your order, please contact us at: