Refund policy
Return & Refund Policy
At Matchday Society, we want you to be happy with your purchase. If there is an issue with your order, we’re here to help.
Returns
As each item is made to order, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer’s remorse.
Please refer to our size guides before placing your order.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of receiving your order.
Email us at: enquiries.matchdaysociety@gmail.com
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If your claim is approved, we will arrange a replacement or refund at no additional cost.
Refunds
Approved refunds will be processed back to your original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund after it has been issued.
Order Changes & Cancellations
Because our products are made to order, orders begin processing shortly after they are placed.
If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once production has started.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is provided and your order has already been dispatched, Matchday Society cannot be responsible for replacement or refund costs.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
enquiries.matchdaysociety@gmail.com
We aim to respond to all enquiries within 1–2 business days.